Can we bring in our own food?
Yes! You're welcome to bring in your own food!

All of our party packages include Pop or Water for all the players, but you're welcome to bring in other drinks.

We can also order pizza for your party from Panago. When you arrive and check-in, we'll give you an order form. Simply fill it in, give it back to us right away and we'll order it on your behalf. Panago will deliver your fresh and hot pizza directly to your party table at the right time and you pay the driver yourself. Normal Panago prices apply.

Do you have a Fridge or Freezer for cakes?
You bet! Just give your cake to the front desk when you first arrive.

Can we host a party outside of your regular hours?
Absolutely! We'd love to open up just for your party. We charge a minimum of $419.99 which includes 16 players. Just call us at 780-800-4920 to book.

When do we get access to our party table(s)?
You'll be able to use your party table(s) for the time of your party. So if you're party is from 2pm to 4pm, your party table(s) will be available at 2pm.

Can we decorate the party table?
Yes, but please do not stick or pin anything to the walls or tables. Table clothes and helium balloons are the best way to theme your event!

What's the ages for Laser Tag?
We recommend ages 6+. Players must be 42 inches tall.

When should we and our guests arrive?
Your first Laser Tag game briefing starts at the start of your party, so we suggest telling your guests to arrive 15 minutes before the party time. As the organizer, you should be here shortly before then.
There's no need to be here super early to setup, as your players will be playing Laser Tag for most of the first hour, so there's plenty of time to setup your party table.

Can we watch the games?
Yes! One of the unique features of Laser City is our second-level Viewing Room with massive windows into the Laser Tag Arena. Obviously to really experience the action, we recommend you play (players of all ages will love it!), but if you can't for whatever reason, you can still enjoy the action from the Viewing Room.

How long is each Laser Tag game?
Each game takes about 25 minutes in total, including the safety briefing, getting geared up, playing, taking off gear and getting your scores. The actual game time is 15 minutes. The first hour of the party is two games of Laser Tag with a 10 minute break between them - perfect time for a quick drink, washroom visit and comparing scored!

Do we need waivers?
Nope, not for Laser Tag

How many players should I book for? What if my numbers change?
We will guarantee you space for the number of players you book for, and because of that, you cannot drop down in package size after you book.

If you need to add more players after you book, give us a call, and if we have space, we'll add them. We'll of course try to add them on the day too, but can't promise there's space in the games for them.

What's your cancellation policy?
All payments are non-refundable, but you can change your date and time once, and/or upgrade your package, up to 72 hours before your booking.